Frequently Asked Questions
Everything you need to know about shopping with Pro Emu
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you are not completely satisfied, items must be returned in their original packaging to qualify for a full refund.
Are your products cruelty-free and ethically sourced?
Yes, at Pro Emu, we prioritize ethical sourcing and ensure that all our retail partners adhere to strict cruelty-free production standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times for international orders are calculated at checkout.